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Substituitions Policy

Sometimes substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention are given to your order to ensure that it is as similar as possible to the requested item.

The colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.

If the floral container shown online is not available, a similar container will be used.

if you don't like the arrangement that was delivered, we are always available to accept a return within the first 3 days of purchase.

The Shop Flowers - email: contactus@theshop.flowers